FAQ

 

How does subscribing work?

We’ve made subscribing as simple as possible, leaving you to the important stuff, like putting on the kettle! Simply order your chosen box from our Subscribe page, input your information at checkout and you’re good to go!

We’ll ask for an email and password at checkout so you can create an account with us, this way we can email you each time a new box is on the way.

How do I manage my subscription/payment method?

To manage your subscription, login and click ‘My Account’ in the top right corner.

From this tab, you can access your previous orders, cancel your subscription or update your payment/address details.

Currently, the best way to pause your subscription is to cancel it and re-subscribe when you’re ready to join us again.

What is your shipping policy?

All our tea boxes are shipped at the end of the month and will be with you within the first few days of the following month. For international shipping, please allow up to a week’s extra time for delivery.

Delivery is free within the UK and £3.99 per box for international shipping. This is automatically applied at checkout.

Do I need to be at home for delivery?

No! Our boxes classify as a Royal Mail Large Letter, so they go straight through your letterbox without you needing to be home to sign for it. Total convenience!

What do I get inside my subscription?

Each box contains three different types of teas and each one caters to mind, body and soul. Reliably researched, specially blended and carefully curated, your box will be loaded with teas picked at peak season for the best taste and come with a plethora of health benefits.

How much tea will I receive every month?

Every box contains 3 pouches of tea, with each pouch giving roughly 10-12 cups of tea, depending on the type of tea. So there’s plenty there to last you for the month! We encourage you to re-steep your leaves at least once for every cup of tea you make for maximum use.

What are the tea filters that come with my first order?

We offer 6 free tea filters to every new customer inside of their first Teamates box, just in case you don’t have a tea infuser ready! This way, you can start enjoying your tea as soon as you get it. Not only are they eco-friendly and 100% biodegradable, but they’re just as convenient as using a teabag, with all the benefits of using our quality loose leaf tea.

Simply spoon 1 teaspoon of tea into the tea filter, place inside of your cup and you’re ready to steep! No more loose tea leaves in the sink and you can even compost the filters with your tea when you’re done.

Any questions or concerns?

Visit our Contact page and get in touch, or you can email us directly at hello@teamates.co.uk